Government of Sindh SINDH IT FACILITATION DESK Ministry of Science & IT, Government of Sindh
Product guide & roadmap

Handover Guide — Secretary (Executive Oversight)

Everything this role can see and do — daily workflow, the rules that matter, and answers to common questions.

Mission

Senior executive oversight of the Sindh IT Facilitation Desk: identical read-only access to the Chief Minister view — KPIs, sectors, trends, briefings and reports.

What you can see

  • Everything the Chief Minister role sees (all tickets incl. internal notes, executive dashboard, 8 reports + CSV, briefings, audit log)

What you cannot do

  • Everything the Chief Minister role cannot (all staff actions blocked, no admin/intake/verification)

Step-by-step workflow

  1. Use the executive dashboard daily: this-week deltas flag volume changes; breached and escalated counts flag service risk.
  2. Review the Monday AI briefing for sector hotspots, major problems of the month and recommended focus areas.
  3. Drill into Reports → Sector for what the IT industry faces; Reports → Handler for desk performance; export CSV for your own files.
  4. Raise concerns through the supervisor / escalation officer / master admin — this account never edits tickets.

Business rules to remember

  • Strictly read-only (enforced): visibility is total, action rights are zero.
  • AI content is advisory only and always grounded in the desk's real statistics.

FAQ / Troubleshooting

Difference from the CM account?

None in permissions — both are executive read-only oversight roles.