ہینڈ اوور گائیڈ — Chief Minister (Executive Oversight)

Top executive oversight of the Sindh IT Facilitation Desk: a read-only, whole-of-desk view of how the government serves the IT industry — KPIs, sector hotspots, trends and AI briefings.

• Every ticket in every department, including internal staff notes (full transparency by design)
• Executive dashboard: total/open/resolution rate/avg days/SLA/CSAT/escalations + this-week vs last-week deltas and a 6-month filing trend
• Sector hotspots (what issue areas the IT industry faces), IT company segments, issue kinds and systemic cross-company patterns
• All 8 reports (summary, SLA, aging, by handler, category, sector, escalation, CSAT) with date/department/handler filters and CSV export
• Weekly (Monday 09:00) and monthly Nigraan AI briefings in notifications, plus the on-demand briefing archive
• The full audit log (read-only)

آپ کیا نہیں کر سکتے

• Reply, assign, escalate, close or edit anything — every staff action is blocked (read-only role)
• Admin configuration, intake filing or the verification queue

1. Start at the Dashboard: KPI cards, department scorecard and the Nigraan briefing card give the desk at a glance.
2. Read "This week" for week-over-week filed/closed changes; the trend chart shows the 6-month filing direction.
3. Sector hotspots and IT company segments show what kind of issues the industry faces and from which segments.
4. Open Reports for deep dives — filter by period (today/week/month/quarter/custom), department or handler; every tab exports to CSV.
5. Briefings: Monday 09:00 a weekly AI briefing lands in notifications; monthly on the 1st. Generate on demand or browse the archive from the dashboard or Briefings nav.
6. Click any department in the scorecard to browse its tickets read-only; internal notes are visible for full oversight.

• Strictly read-only: the platform enforces it — action buttons never appear and write attempts are rejected (403).
• AI briefings are advisory: numbers come from real statistics, but always verify before acting.

Why can't I act on a ticket?

Executive roles are oversight-only by design — direct the responsible department, supervisor or escalation officer instead.

Can I share a briefing?

Yes — briefings are plain text; copy from the archive page or export the underlying report as CSV.